Delivery Guide

Since delivering items such as Fridge Freezers or Washing Machines is a cumbersome job and isn't straightforward. We have prepared a handy guide for you so we can insure everything goes smoothly. If there are any queries, don't hesitate to contact us.

Gaining Access to your Property

Sometimes deliveries don't go as smoothly as they should. Here is a couple of reasons to consider and whether they apply to you.

• Is your property above the ground floor?
  With our deliveries, we have a two man team that can deliver to your door above or below the ground floor but at an extra cost. To discuss the circumstances our drivers will face, please contact the store for information and advice.

• Ordered a large item?
  Larger appliances such as American Style Fridge Freezers or Range Cookers are cumbersome and will struggle to fit through standard width doorways of properties. They typically require double doors for access. (i.e. Patio Doors.)

• Are there any parking restrictions?
  These include areas with yellow lines or residential parking for example.

• Is your property hard to find?
  Is your property down a small lane or a new building that may not appear on SatNavs yet?

Avoid Damage to Your Property

Most electrical appliances are big, heavy and bulky making it difficult to maneuver. Our delivery team will take as much care as possible moving the appliance through your property. To help out, please make sure that they have direct access to where the appliance is going to be placed and that it is unobstructed with other items.

If there are any floor surfaces that may be liable to damage, please cover them with an appropriate cover.

Your Unwanted Items

We hope you are pleased with your new item you've purchased, but we realise that mistakes can sometimes happen. If by chance you've ordered an item that is the wrong size for example, we will be happy to change it for an alternative.

All we ask you to do is let us know within 7 days of delivery and that the item is 'as new', (if it hasn't been installed or used), and that the item is undamaged and complete with the original accessories and packaging. (Such as instruction manual, warranty forms, etc.)

Faulty or Damaged Item

On rare occasions, appliances are delivered and damaged somewhere between you and the factory it was made in, or they could be faulty in some manner.
If you find this is the case, please do not attempt to install the appliance and contact us within 48 hours along with and image or photograph of the damage. (You can email us or come in store with the image on a phone or tablet.) We will gladly then arrange for a replacement as soon as possible

If the appliance is faulty, we will require that a manufacturers engineer to go and inspect the appliance to arrange a repair of the fault or a replacement appliance.

Failed Delivery Charges

Where a pre-arranged agreed day has been given for delivery and we are prevented from delivering the goods due to there being no one at the address, or we are unable to make the delivery for other reasons such as those mentioned above, you may be liable to pay a failed delivery charge.

This also applies if you cancel a delivery after the goods have been loaded onto the van for delivery to you. Details of failed delivery charges are set out in our Terms and Conditions.

Unforeseen Circumstances

Although we aim to deliver within our specified times, sometimes problems can occur ranging from human error to traffic incidents that prevent the items arriving on time.

We strongly advise that you don't arrange kitchen fitters until the appliances are in your possession and you have inspected them.

Your Old Appliance

If you have requested us to take an old appliance away, all we ask is that it is disconnected prior to delivery and easy to remove from your property.